OUR PROCESS

initial-call

INTRODUCTORY CONTACT

New England Fabricated Metals will engage with you to thoroughly understand your fabrication requirements. We can connect via email, virtual meeting, or phone—whichever method best aligns with your preferences.

disclosure

SIGN A NON-DISCLOSURE AGREEMENT

We typically sign a non-disclosure agreement with our potential customers so there is a comfort level on both sides that everything we discuss will be 100% held in complete confidence.

site-visit

CUSTOMER/PROSPECT SITE VISIT

A tour of our potential customers’ facilities and operations can go a long way toward understanding your business and the key areas we may be able to assist you with.

host

HOST CUSTOMER AT OUR LEOMINSTER FACILITY

We believe it’s important for customers to tour our facility to get an understanding of how we do things and to see first hand what sets us apart from other metal fabricators.

quoting

QUOTING PROCESS

We review the economics and engineering of your project and assess our capabilities against your requirements. We review the potential for automation and a variety of pricing models to fit your situation. We acknowledge the receipt of all RFQ’s within 24 hours and strive to respond with a quote within 48 Hours.

production

PRODUCTION PHASE

Once your purchase order has been received, we check the purchase order against the original quote to ensure 100% accuracy. During this stage your parts will be fabricated and machined and potentially sent out to third parties depending on the required level of plating or coating.

quality

QUALITY

After your parts are produced (and throughout the production process) your parts are checked to ensure they meet your specifications and to ensure the highest quality is being delivered to you.  We take pride in the quality of the product we manufacture and were are ISO Certified.

packaging

PACKAGING AND SHIPPING

After your parts are checked for quality and signed off on by our quality director, your parts are packed with the utmost care and are delivered by our drivers to your location or can be shipped via UPS, FedEx or DHL.

customer-service

ONGOING CUSTOMER SERVICE

We are dedicated to exceeding your expectations and our customer service is here to help you if you have any questions or need assistance.  You will have a dedicated point of contact to oversee all aspects of our partnership.