INITIAL INTRODUCTORY CALL
New England Fabricated Metals will have a conversation with you to understand if we are a good match for your fabrication needs. Once we have mutually agreed we are, we move on to the next step.
SIGN A NON-DISCLOSURE AGREEMENT
We typically sign a non-disclosure agreement with our potential customers so there is a comfort level on both sides that everything we discuss will be 100% held in complete confidence.
CUSTOMER/PROSPECT SITE VISIT
A tour of our potential customers’ facilities and operations can go a long way toward understanding your business and the key areas we may be able to assist you with.
HOST CUSTOMER AT OUR LEOMINSTER FACILITY
We believe it’s important for customers to tour our facility to get an understanding of how we do things and to see first hand what sets us apart from other metal fabricators.
We review the economics and engineering of your project and assess our capabilities against your requirements. We review the potential for automation and a variety of pricing models to fit your situation. We acknowledge the receipt of all RFQ’s within 24 hours and strive to respond with a quote within 48 Hours.
Once your purchase order has been received, we check the purchase order against the original quote to ensure 100% accuracy. During this stage your parts will be fabricated and machined and potentially sent out to third parties depending on the required level of plating or coating.
After your parts are produced (and throughout the production process) your parts are checked to ensure they meet your specifications and to ensure the highest quality is being delivered to you. We take pride in the quality of the product we manufacture and were are ISO Certified.
PACKAGING AND SHIPPING
After your parts are checked for quality and signed off on by our quality director, your parts are packed with the utmost care and are delivered by our drivers to your location or can be shipped via UPS, FedEx or DHL.
ONGOING CUSTOMER SERVICE
We are dedicated to exceeding your expectations and our customer service is here to help you if you have any questions or need assistance. You will have a dedicated point of contact to oversee all aspects of our partnership.