Frequently Asked Questions

Yes! We understand that circumstances change at times, which can affect an original order in some way. We pride ourselves on delivering exactly what our clients want. While we do have some restrictions depending on the stage of the project, we look forward to delivering exactly the product you envisioned. Please contact our dedicated customer service line with any questions you may have.

We will certainly explore all options related to price flexibility. There are a few different ways to potentially lower your order cost if you have some flexibility in the details of your order. Below are a few specific details to discuss with your point of contact to determine if we can lower your order cost.

1. You can consider a less expensive finish or different paint.
2. If you have timeline flexibility, lowering lead time expectations can also help.
3. You can consider a less expensive or more readily available material.
4. We can consider an alternative DFM (design for manufacturing) approach, also known as ease of manufacturing process, to create efficiencies in the production process that could lower your costs.

Similar to the key components above about pricing flexibility, we can potentially evolve lead time if you have some flexibility on final materials (based on availability or inventory) and finishes (based on multi-stage finishes vs single-stage options).

In certain situations, we may also offer an expedite premium.

We can hold a quoted price for 7 days. The volatility of materials pricing and the uncertain supply chain hurdles prevent us from extending this too far out. If there is an expectation to hold it longer, or you have reason to extend this timeline, please discuss this with your New England Fabricated Metals representative to determine the best approach.

We require a minimum order size of $500 to cover all the necessary setup and administrative procedures.

While we do not offer turning or lathe work in house, we work with a multitude of other partners and skilled craftsmen within the industry to deliver on your needs and expectations.

We can hold tolerances up to +/- .0005 in our machine shop. We can hold tolerances up to +/- .005 with sheet metal.

We’re happy to accommodate any request to get a glimpse of our facilities prior to beginning our business relationship. To schedule a tour, simply reach out via our contact us page and we’d be happy to set up an appointment!

Net 30

We can ship anywhere in the world via major shipping carriers. We have our own trucks to deliver locally.

Orders are placed after receiving a valid quote from us and sending a purchase order to our team to be processed.